FAQ

Yes. Everything we sell is sourced from the USA and UK through authorised and trusted suppliers for each brand, and reaches you in its original sealed packaging.

Within Greater Accra: cash or mobile money on delivery (MTN MoMo, Telecel Cash, AT Money) — you pay after checking your order with the rider. Outside Greater Accra: mobile money before dispatch; the payment details are shown on your order confirmation page. We don't take card payments at the moment.

Greater Accra: GHS 40, delivered within one business day (same day for orders placed before 2pm, Monday to Saturday). Rest of Ghana: GHS 70, 1–2 business days. Delivery is free on orders over GHS 1000. Full details are on our Payment & Delivery page.

Yes. Choose Pickup at checkout. Your order is usually ready within two hours of confirmation, and you can collect it from our shop inside Rovis Arcade, Spintex Road (beside Zenith Bank) during working hours, Monday to Saturday, 9am–4pm. Your bag stays unsealed until you've checked the items at the counter, so please inspect everything before you leave.

You'll receive an order confirmation email as soon as you place the order, and we call every customer on the number provided to confirm the order and delivery location before dispatch — so please make sure your phone number is correct.

Please place orders through the website so your items are reserved from stock. For help choosing products, delivery questions or anything about an order, WhatsApp us on 0559200873.

Yes. WhatsApp us on 0559200873 with your concern and what you're currently using, and we'll recommend suitable products from our range.

Not at the moment. We deliver to every region within Ghana.

Cash or MoMo on delivery: check your order with the rider before you pay. If an item is damaged, faulty or not what you ordered, hand it back — you only pay for what you keep. Prepaid orders: contact us within 24 hours of receiving your parcel on WhatsApp 0559200873 or at info@luxstelle.com with your order number and a photo or video; if the item qualifies, we'll replace it or refund you in full, including the delivery fee, by mobile money within 5 working days. Pickup orders: check everything at the counter before you leave.

No. We don't accept change-of-mind returns, and opened or used products can't be returned — which is why we ask you to check your order before paying the rider or leaving the shop. If a fault only shows up after opening, such as a pump that doesn't work or a bottle that leaks, contact us and we'll replace the item.

Yes, at any time before it's dispatched — call or WhatsApp 0559200873, or request a cancellation from your account. Prepaid orders cancelled before dispatch are refunded by mobile money within 1 working day. Orders can't be cancelled once dispatched.

Yes, within Greater Accra for orders placed before 2pm, Monday to Saturday. Orders placed after 2pm, on Sundays or on public holidays go out the next working day.